Privacy

Obsidian Services is a trading name of LUXURY CONCIERGE XPERIENCE LTD, registered in England and Wales, company number 16484648. Registered office: 92 Hindle House, Arcola Street, London, E8 2DY. Business address: 49 Grosvenor Street, Mayfair, London, England, W1K 3HP. We are the data controller responsible for your personal data. Questions or requests: contact@obsidianservices.co.uk.

• Your name, email, phone number and the address to be cleaned.
• Details about the property and the clean: size, access, parking, pets, notes you give us.
• Booking and payment records (service, date, amount). Card details are handled by Stripe; we never see your full card number.
• Messages you send us by WhatsApp, email or the website forms.

• To quote, book and carry out your clean, and to contact you about it (contract).
• To send booking confirmations and reminders (contract).
• To keep accounts and tax records (legal obligation).
• To improve our service and handle complaints (legitimate interests).

Only who we need to, to deliver your clean:

• The cleaner assigned to your booking (name, address, access notes).
• Stripe, to take payments.
• WhatsApp (Meta) and our email provider, to message you.
• Our website and database host, which stores bookings securely.

Booking and payment records are kept for six years for tax purposes. Enquiries that don't become a booking are deleted after two years.

Under UK GDPR you can ask to see, correct or delete your data, or object to how we use it. Email us and we'll reply within one month. If you're unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.

This site doesn't use advertising or tracking cookies. The only storage used is what's strictly needed to work: keeping our team signed in, and Stripe's own cookies on the payment step to prevent fraud. That's why there's no cookie banner.