Terms

Standard, Deep and End of Tenancy cleans are paid in full by card when you book. Your booking is confirmed once payment goes through and you receive our email.

Your contract is with LUXURY CONCIERGE XPERIENCE LTD (company number 16484648), trading as Obsidian Services. Payments are taken by LUXURY CONCIERGE XPERIENCE LTD via Stripe, and the charge will appear on your statement as OBSIDIAN SERVICES.

Obsidian Services is a trading name of LUXURY CONCIERGE XPERIENCE LTD, registered in England and Wales, company number 16484648. Registered office: 92 Hindle House, Arcola Street, London, E8 2DY.

Airbnb, commercial and regular cleans are quoted first. Guide prices on the site are estimates until we confirm a price with you.

• 48 hours' notice or more: free. We'll move your clean or refund you in full.
• Between 24 and 48 hours: 50% refund, or move the clean for free once.
• Less than 24 hours: no refund, as your cleaner's time is already booked.
• If we have to cancel, you get a full refund or the next available slot, your choice.

Please make sure we can get in at the arrival time, with water and electricity on. If we can't get in within 30 minutes of arriving and can't reach you, the clean counts as a late cancellation. Please keep pets secure and put away valuables.

Your clean covers the package, hours and extras you booked. Rubbish removal is quoted on the day. We'll never add time or charges without your agreement first.

Tell us within 24 hours, with photos, by WhatsApp or email. If something in your booked package wasn't done, we'll come back and put it right free of charge.

We take great care in your home. If anything is damaged during a clean, let us know within 48 hours and we'll put it right where we're responsible.

FIRSTCLEAN gives 15% off your first Deep Clean package only (not extras), once per customer. Codes can't be combined.

WhatsApp 07562 199569 or email contact@obsidianservices.co.uk. These terms are governed by the law of England and Wales and don't affect your statutory rights.